- General Questions
1. What is Uwisely?
Uwisely is an AI-powered educational platform that helps you learn new skills, complete online courses, and earn digital course completion certificates. The platform provides access to more than 100 courses across categories such as:
- Business
- Personal Development
- Programming
- Career Growth
Uwisely also includes an AI learning assistant that provides a personalized and interactive learning experience.
2. Who can use the Uwisely Service?
The Uwisely service is available to eligible Telecel Ghana subscribers. You need an active Telecel mobile number and must successfully complete the subscription process to access the Service.
Daily Plan: 6 AFA per day.
Weekly Plan: 20 AFA per week.
Monthly Plan: 50 AFA per month.
3. How do I subscribe to Uwisely?
You can subscribe to Uwisely through approved Telecel subscription channels, including:
- SMS keyword OK to 2124
- Web Recruitment (TCG Web Flow)
- OnePin
- Alternative approved acquisition channels
You will need to complete your subscription before the service is activated.
4. How much does Uwisely cost?
Uwisely offers a free first day trial period. After the free trial period, the service costs: GHS 1.50/day. The subscription fee will be deducted from your Telecel airtime balance.
5. Will my subscription be renewed automatically?
Yes. Uwisely is a recurring daily subscription service. After the first free day, your subscription will automatically renew every 24 hours unless you cancel the Service.
6. What happens if I do not have enough airtime?
If you do not have sufficient airtime, the subscription charge may not be successful. Where supported, Telecel may apply micro-billing, allowing a partial charge of up to 50% of the subscription fee. Once sufficient airtime is available, billing may resume according to applicable operator processes.
7. What can I access with Uwisely?
With an active subscription, you can access:
- 100+ online courses
- Personalized learning recommendations
- AI-powered learning assistance
- Interactive educational content
- Course progress tracking
- Digital certificates for eligible completed courses
8. What type of courses are available on Uwisely?
Uwisely offers courses across multiple categories, including:
- Business skills
- Personal development
- Programming and technology
- Career development
The course catalogue may be updated from time to time with new learning content.
9. How does the AI assistant work?
The Uwisely AI assistant provides personalized learning support by helping you navigate courses, understand content, and receive recommendations based on your learning activities. The AI assistant is designed to improve your learning experience and engagement with the platform.
10. Do I receive a certificate after completing a course?
Yes, eligible courses may provide a digital certificate after successful completion. Certificates confirm completion of courses available on the Uwisely platform and may not represent accredited academic qualifications unless specifically stated.
11. Are certificates available for all courses?
Certificate availability depends on the specific course. Some courses may include certificates upon successful completion, while others may not offer certification.
12. What should I do if I complete a course but cannot see my certificate?
Please ensure that:
- You have completed all required course activities.
- The course offers a certificate.
- You are logged into the correct Uwisely account.
If the issue continues, contact customer support for assistance.
13. When will I receive my certificate?
Certificates are issued after you successfully complete an eligible course and satisfy the required completion criteria. Processing time may vary depending on the course.
14. Do I need internet access to use Uwisely?
Yes. An internet connection is required to access the Uwisely portal. Standard mobile data charges may apply depending on your Telecel data plan.
15. Can I use Uwisely on any device?
Yes. Uwisely can be accessed through supported internet-enabled devices such as smartphones, tablets, and computers.
16. How do I cancel my Uwisely subscription?
You can cancel your subscription through approved cancellation channels, including:
- SMS keyword STOP to 2124
- USSD: *463#
- Web Portal
- Telecel Customer Care
Once cancelled, no further subscription charges will be applied.
17. Will I still have access after cancelling?
Your access will continue until the end of your current active subscription period, where applicable. After the subscription period expires, access to premium Uwisely content will stop.
18. Can I subscribe again after cancelling?
Yes. You may re-subscribe to Uwisely through available subscription channels, subject to applicable Operator policies.
19. Are there any prizes or competitions on Uwisely?
No. Uwisely does not include any prizes, competitions, or promotional draws.
20. Is my personal information safe?
Yes. Your information is processed for purposes such as providing the service, managing your subscription, improving your learning experience, and providing customer support. Your information is handled according to applicable data protection requirements.
21. What happens if the Service is temporarily unavailable?
Uwisely aims to provide reliable access; however, temporary interruptions may occur due to maintenance, technical issues, or network-related challenges.
22. How can I get help with Uwisely?
For assistance, contact Telecel Ghana Customer Care through the available support channels.